Services — Nora Douds - Podd Consulting

Six Steps to Success: Transformational Programme for Improvement

In partnership with our client companies, we create bespoke Improvement Programmes using our Six Steps to Success method, to help you unlock your business potential. With an understanding of your unique needs, challenges, and opportunities, we chart a path to business transformation. Whether in the area of customer experience, financial performance, digital innovation or people and culture, we design the roadmap to success and support you at every step.

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James McGinn, Managing Director, Hastings Hotels

“Due to the success of the first few encounters, we engaged further with Nora to assist us post Covid with the implementation of new technology and systems. Most importantly Podd Consulting helped formulate, develop, execute and implement a People Resource Strategy closely aligned to our Vision , Values and key Pillars for Success.

Nora has also assisted to forging a more contemporary and current approach to all things “Human” and people orientated, from our ability to attract, to their experience when with us. It is a partnership that works well, and one we are still currently engaged with.”

Workshops that Work

Exceeding Expectations: Elevating the Hospitality CX

Designed for front of house team members to develop the skills needed to deliver exceptional customer experiences, every time. Collaborative learning helping to understand key markets, customer needs and how to deliver consistently excellent hospitality.
One Day Workshop £995.00 + VAT
Maximum 12 Delegates
Empowering Your Team: Enhancing Employee Experience and Engagement

Designed to help hospitality leaders and managers develop their Employer Brand, to attract and retain the best talent through improved and innovative recruitment, onboarding, induction, learning and development and employee engagement.
One Day Workshop £1,150 + VAT
Maximum 8 Delegates
Financial Fluency for Hospitality Managers: Mastering the Bottom Line

Finance for non-finance hospitality managers to support the improved business financial performance through improved cost management techniques, a greater understanding of hospitality metrics, key performance indicators and organsational targets.
Workshops as per client need
Cost TBC

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Terry McCartney, Belmore Court and Motel, Enniskillen

“Our team recently had the pleasure of attending the Enhancing the Customer Experience - CX training course, and I must say that the benefits were outstanding. The training was expertly delivered by Nora Douds who provided a positive and interactive learning environment. Throughout the course, the team learned valuable strategies and techniques to improve our customer service skills. The benefits were invaluable, and I am confident that any team that takes this course will see positive results in their customer service operations.”

Leading with Excellence:
Executive coaching and mentoring.

One to one objective led coaching and mentoring to enable hospitality managers to achieve personal and professional growth potential, aligned to business aims and objectives, developing the leaders of the future.

Inital 30 minute conversation is provided free of charge to help understand the client objectives and aims. We provide three to six 2 hour sessions over an agreed period.

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Katie Jackson, Business Manager, The Regency, Belfast

“Having no hospitality experience whatsoever, Nora has become a guiding light for me over the six months that we have been working together. In our sessions to date she has helped me to organise my own thoughts and formulate a path ahead in many departments across the business but particularly marketing and team development and recruitment. I would highly recommend Nora to anyone who feels they would benefit from some strategic guidance – she will reassure you and challenge you with a perfect balance!”