Excellent Hospitality
With 20+ years in hospitality and tourism, Nora Douds knows the daily challenges of the fast-paced industry. As an independent consultant, she specialises in strategic planning, people development, culture change, and business transformation to improve operational and financial performance. Nora is passionate about enhancing the skills of the hospitality workforce.
Nora understands the customer journey and how each touchpoint affects customer feedback and financial performance. Her collaborative coaching style supports the skills development of hospitality leaders and team members alike – to understand the common goal, delivering exceptional experiences for customers and guests, while supporting business performance.
Nora also has proven expertise in business development, digital innovation, project management, process improvement, sales and marketing, financial planning, people and performance management, online reputation, workshop facilitation, training, and communications. She's a registered consultant with Invest NI and Tourism NI and can help guide you to tailored hospitality business support.
Principled Partnerships
Operational Experience Matters
We understand the daily challenges of managing a busy hospitality business. Our expertise can support you and your team to enhance customer satisfaction while improving operational performance.
Commitment to Your Success
We are dedicated to ensuring an excellent client experience and attaining quantifiable business results. We prioritise open communication with our clients to ensure ongoing project success.
Creative and Solution Focused
We create new and innovative ways of doing things - from operational improvements to digital innovation. We create solutions and support your teams to foster a culture of innovation.
Transparency and Trust
We build relationships with our clients to develop confidential, long-term, trusting partnerships. We are known in the hospitality industry and have a proven track record. Our reputation depends on it!
