"The 'Innovate and Inspire' programme has been transformative for our team and business. Nora’s expertise not only helped us sharpen our leadership skills and improve operational efficiency but also reignited a culture of innovation and accountability across the group.”

“Podd Consulting has developed and is delivering our leadership development programme to elevate our CX. With a detailed action plan, and supporting leadership workshop schedule, we are already seeing more accountability within our management teams, and our customer satisfaction scores have already increased by 3.5%.”

“As an employer what I liked about Podd Consulting was that it is an inclusive process and all of the projects are thoroughly scoped, planned and delivered meticulously. Podd Consulting owned the process, monitored, evaluated and modified when necessary and at all times offering opinion and taking feedback.”

Podd Consulting has provided invaluable strategic support over several years, working with our hotel management team, focusing on business development, aligned to a digital marketing strategy, while supporting the management teams to deliver business success.

“Having no hospitality experience whatsoever, Nora has become a guiding light for me over the six months that we have been working together. I would highly recommend Nora to anyone who feels they would benefit from some strategic guidance – she will reassure you and challenge you with a perfect balance!”

“Our team recently had the pleasure of attending the Enhancing the Customer Experience - CX training course, and I must say that the benefits were outstanding. The benefits were invaluable, and I am confident that any team that takes this course will see positive results in their customer service operations.”