Transforming Hospitality,
Empowering Success
Helping hospitality leaders transform business performance and customer experience through talent development and operational improvements
We’re not just consultants.
We are doers and leaders of positive change.
We work closely with you and your team to turn plans into reality. We bring our expertise to support you along the journey from brainstorming to execution. Our goal is to help you to build high performance teams, to streamline operations, improve business performance - ultimately enhancing your Customer Experience - the CX.
Trusted by leading hospitality providers to support business transformation
In the dynamic world of hospitality, staying ahead means constantly adapting. Customer expectations evolve, employee needs shift, and the market landscape changes rapidly. Are you struggling to keep pace, or ready to seize new growth opportunities?
Podd Consulting helps hospitality businesses thrive through a consultative and collaborative approach to identify key areas for improvement and transformation across all operations - people, profit and performance. We support hospitality leaders to define their ambition, identify opportunities and create the road map to success, while meeting the needs of the brand in the operating environment.
“We have worked with Nora Douds from Podd Consulting for several years now on various different programmes and projects. As a fellow hotelier, we engaged Nora at the outset to assist us to develop a bespoke range of training programmes tailored to our operating departments. The quality, content and delivery of these Training Programmes were of a high standard, and most importantly, current. The feedback and engagement with our team has been reflective of that same high standard.”
James McGinn, Managing Director, Hastings Hotels
Lack of growth opportunities is one of the main reasons people move on from companies. Whether you need structured training pathways, management workshops, or leadership programmes, we’re here to help you succeed.
We have an expert team of hospitality people, with many years of operational experience. We've gathered insights, successes, lessons learned, and forward-thinking strategies, and packaged it up to support your journey.
Nora Douds is available for speaking engagements, with focused expertise on inspiring and motivating hospitality professionals and building relationships to maximise business performance.
"The 'Innovate and Inspire' programme has been transformative for our team and business. Nora’s expertise not only helped us sharpen our leadership skills and improve operational efficiency but also reignited a culture of innovation and accountability across the group. The tangible results - improved profitability, enhanced customer satisfaction, and a more engaged workforce - are a testament to the power of strategic training. We are now better equipped to thrive in a competitive market, and we look forward to continuing this journey of growth and excellence with your support."
