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Projects
Rooms Division Training Programme: Front Office Managers, Accommodation & Service Managers, Receptionist, Housekeeping and Concierge Teams focusing on customer experience, talent development, financial management, leadership skills, time management and resilience.
Development of a Further Space Partner Playbook: This comprehensive guide was created to support current and new hosts manage their FurtherSpace pods. The playbook provided practical checklists, guidance and support to maintain brand standards and maximise income through additional services.
Sales and Marketing Strategy: Website refresh, booking engine implementation, installation of new property management system, room rate strategy with package recommendations. Wedding brochure and menu reviews. Financial Management training. Bi-weekly management meetings focusing on operational improvements and KPI delivery.
CX - Customer Experience Training: Development of workbook, introduction to customer needs, the CX, communication, motivation and resilience, innovative thinking, maximising sales, emotional intelliegence and complaint handling.
Support to pivot to post-Covid improved business model. Rate strategy, property management system implementation, business growth strategy, sales and marketing planning, financial management training and review documents. Quarterly performance reviews.
Reception Team Training. Coaching and mentoring to Front Office Manager and Revenue Manager. Recommendations on wedding accommodation management, terms and conditions and best practice reception procedures.
Sales and Marketing Strategy: Website refresh, booking engine implementation, installation of new property management system, room rate strategy with package recommendations. Wedding brochure and menu reviews. Financial Management training. Bi-weekly management meetings focusing on operational improvements and KPI delivery.

Hotel Project

Development of comprehensive business plan to support project funding including five year financial projections with development and operational cashflow analysis. Grant application to Invest NI Tourism Development Scheme.  Liasion with design team and company directors to develop project costs, funding and project management.
Grant application with budgets, and supporting documentation. Recommendations on booking engine, property management and event management software. Recommendations on accommodation rate strategy and booking management. Liasion with management team.

Fermanagh and Omagh Council

Aonach Mhacha, Armagh

Armagh Robinson Library

Tulipwood Interiors

Right Revenue

The Gathering Rooms