In October 2017 there were 138 hotels with 8121 bedrooms in Northern Ireland. By October 2018 there were 141 hotels with just over 9,000 bedrooms. For customers who don’t want to stay in a hotel (although…
The hospitality industry is facing a crisis of staff shortages, across all levels from part-time bar roles to management, with particular pain being felt in the kitchen with a scarcity of chefs. Ten years…
Customer service is what the service industry is all about – whether in hospitality, banking, retail or any other sector. If you fail to deliver good customer service customers vote with their feet…
In life we can choose to be proactive or reactive. Put on a few pounds, join a slimming club, join a gym, lose the love handles, forget to go back to the gym, put on another few pounds and the cycle begins…
We live in an era of peer reviews for everything from hotels, to builders to website providers. If you sell a service or product you are guaranteed to get online reviews. Reviews can be a great way to…
