Skip to content

Podd Consulting

Helping hospitality leaders transform business performance and customer experience through talent development and operational improvements
  • Podd Consulting
  • Services
  • Thinking
  • Connect
  • Resources
  • About Us
  • Client Testimonials

Category: Training

What is great customer service?

September 6, 2018 noradouds

Customer service is what the service industry is all about – whether in hospitality, banking, retail or any other sector.…

Continue Reading →

Posted in: Training Filed under: belfast customer service, belfast hotels, customer service, hospitality industry, online reviews, service excellence

Are you proactive or reactive?

August 17, 2018 noradouds

In life we can choose to be proactive or reactive. Put on a few pounds, join a slimming club, join…

Continue Reading →

Posted in: Training Filed under: be the best, complaint handling, management training, proactive management

Managing your online reviews

noradouds

We live in an era of peer reviews for everything from hotels, to builders to website providers. If you sell…

Continue Reading →

Posted in: Training Filed under: complaint handling, negative review, online reviews, tripadvisor

Recent Posts

  • How to get your customers attention in a crowded market
  • What can you do to attract the best people into your business?
  • What is great customer service?

Archives

  • April 2019
  • September 2018
  • August 2018

Follow Us

Recent Posts

  • How to get your customers attention in a crowded market
  • What can you do to attract the best people into your business?
  • What is great customer service?
  • Are you proactive or reactive?
  • Managing your online reviews

Contact Us

  • Email
    nora@poddconsulting.com
  • Phone
    07813906082
  • Email
    nora@poddconsulting.com
  • Phone
    07813906082
  • Podd Consulting
  • Services
  • Thinking
  • Connect
  • Resources
  • About Us
  • Client Testimonials
Copyright © 2023 Podd Consulting — Primer WordPress theme by GoDaddy