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Helping hospitality leaders transform business performance and customer experience through talent development and operational improvements
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Month: August 2018

Are you proactive or reactive?

August 17, 2018 noradouds

In life we can choose to be proactive or reactive. Put on a few pounds, join a slimming club, join…

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Posted in: Training Filed under: be the best, complaint handling, management training, proactive management

Managing your online reviews

noradouds

We live in an era of peer reviews for everything from hotels, to builders to website providers. If you sell…

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Posted in: Training Filed under: complaint handling, negative review, online reviews, tripadvisor

Recent Posts

  • How to get your customers attention in a crowded market
  • What can you do to attract the best people into your business?
  • What is great customer service?

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Recent Posts

  • How to get your customers attention in a crowded market
  • What can you do to attract the best people into your business?
  • What is great customer service?
  • Are you proactive or reactive?
  • Managing your online reviews

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    nora@poddconsulting.com
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  • Email
    nora@poddconsulting.com
  • Phone
    07813906082
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