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podd blog

What is great customer service?

Customer service is what the service industry is all about – whether in hospitality, banking, retail or any other sector. If you fail to deliver good customer service customers vote with their feet…

Are you proactive or reactive?

In life we can choose to be proactive or reactive. Put on a few pounds, join a slimming club, join a gym, lose the love handles, forget to go back to the gym, put on another few pounds and the cycle begins…

Managing your online reviews

We live in an era of peer reviews for everything from hotels, to builders to website providers. If you sell a service or product you are guaranteed to get online reviews. Reviews can be a great way to…